When we refer to references like 14k gold this just means the plating provided, our base metals consist of brass or sterling silver (sterling silver will be listed as .925 if available). All our "diamonds" are CZ's which are not real or precious.
❖ Is this real gold & diamonds?
❖ How Do I Check The Status Of My Order?
Once you order has been shipped, you will receive a shipment confirmation email with a tracking number to your order. You may also come back to our website at any time and visit our "Track Order" page to find your real-time updates for your shipment. If you did not receive your tracking number or you don't have any updates on our Order Status page after 5 business days, please contact us immediately and we will locate your order.
Custom items will take 3-4 weeks for production time, please be advised that we use precious materials and hand-set stones which is why the lead time is such. We have a professional customer service team on staff to answer questions from 9-5pm EST. We hope you enjoy your shopping experience with STNDRDZ
❖ When will I receive my order?
Upon placing your order, please allow 2-10 business days to have your order processed (this does not include weekends or holidays). Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. Once shipped, we use USPS and this takes 3 days on average.
International shipping times vary as we cannot control the complete distribution process, we work solely with USPS for our package fulfillment to provide the best service we can.ONLY APPLIES TO
OUT OF STOCK ITEMS - Please be advised that items stock can be depleted and we will need to wait for further shipments to re-stock your purchased product.
If you are not satisfied with this wait, we completely understand and we are willing to provide a full refund if requested before the items have been fulfilled.
❖ Is This Website Secure With My Personal Information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon the purchasing of your product. Then your credit card information will be purged.
We are powered by the most e-commerce friendly POS available, thanks to shopify we are able to provide a completely secure network and of course our great processing systems which run through PayPal & Stripe. We only focus on the highest end technology to keep our systems running at top speed & efficiency with our customer's safety in mind.
❖ What is a quality guarantee?
Our guarantee ensures the quality of our product and the satisfaction of the customer, if you are not happy please contact us for an immediate refund.
We are a customer-centric based company, we purchase from our suppliers in bulk and pass the savings directly to you. We don't allow middle-men into this process to tarnish our unbeatable quality and pricing.
We offer a price match guarantee, if you purchased an item from us and you see this product from a reputable retailer at a lower price we will be more than happy to refund the difference or provide you with credit as compensation.
Thanks for shopping with STNDRDZ!
❖ Refund Policy?
If you have any additional questions that are not addressed in our FAQ. Please contact us and we will get back to you as soon as possible! Our refund policy consists of a 15-day return time, due to the nature of the product. If your item is tarnished or broken due to misuse we will decline your refund attempt. We appreciate your purchase!
We generally ask that you cover shipping on returns unless approved by our returns team which deems suitable situations. Generally upon making a return to our warehouse, once received the refunded payment will take around 5-10 business days to reach your bank account due to our processing partners protocols.
If you have any further questions please direct them to our email department as we would be more than happy to help you.